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Refund policy

Returns & Replacement Policy

All Statement Foundry products are made to order. Because of the made-to-order nature of our products, we do not accept returns or cancellations for change of mind, incorrect selection, or buyer's remorse.

Please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us and we will work with you to make it right.

To request assistance, please contact us within 10 days of delivery at:

hello@statementfoundry.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, if the item arrived damaged

We may request additional information to help us evaluate the issue.

Replacement Eligibility

To qualify for a replacement:

  • The request must be submitted within 10 days of delivery
  • The item must be in the condition in which it was received
  • Photographs of the product and packaging may be required
  • The issue must be the result of a manufacturing defect, damage during shipping, or an error in fulfillment

If approved, we will provide instructions for the replacement process.

Normal Variations

Because our products are individually produced and decorated, minor variations may occur in areas such as:

  • Print or decal placement
  • Color and finish
  • Material texture
  • Alignment
  • Other minor characteristics associated with the manufacturing process

These minor variations are considered normal and are not considered defects.

Shipping Damage

If your package arrives damaged, please photograph the product and packaging before disposing of the packaging materials. This information may be necessary to document a shipping claim.

Order Errors

Customers are responsible for reviewing their order details before completing their purchase, including product selection, quantity, and shipping information.

We are not responsible for errors resulting from information entered incorrectly by the customer.

Unauthorized Returns

Please do not send an item back without first contacting us. Unauthorized returns may not be accepted.

Contact Us

If you have a problem with your order, please contact us at:

hello@statementfoundry.com

Please include your order number and photographs when applicable so we can assist you as quickly as possible.